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Blogs

Order and Contract Management in Salesforce Service Cloud

On May 29, 2020, Posted by , In Service cloud

Service representatives should always be empowered to assist their customers in maintaining orders and contracts in every possible way. It means that they must have complete visibility into orders, contracts and customer activity, and systems that enable them to place orders on behalf of customers, and make shipping and delivery…

Asset Management in Salesforce Service Cloud

On May 27, 2020, Posted by , In Service cloud

Nowadays Organizations are more focused on the best services that must be delivered to the customers. Hence organizations are investing more to build strong service set up to solve the query of customers related to any products. Organizations are setting up strong service networks to optimize the productivity of their…

Channels for Customer Engagement in Case Management

On May 26, 2020, Posted by , In Service cloud

As stated in the Service Cloud, the first step is to deliver exceptional customer service by giving your customers the choice of how they interact with your company. The various ways your customers can contact your business are called networks, and they can connect to anything as changing as video…

Salesforce Service Cloud Case Management

On May 16, 2020, Posted by , In Service cloud

Your customers need your help. Complaints, issues, comments, and questions are common, but when your customers have problems with your product or service, your company runs the risk of losing customers or damaging your product. The best way to keep this from happening is to track and fix the concerns…

Territory Management in Salesforce Sales Cloud

On May 15, 2020, Posted by , In Sales cloud

Most of the persons among us who are technical savvy use some kind of CRM (Customer Relationship Management) system to manage daily activities such as sales, sales forecasts, regression with different data of the customer, and territory management in regard to the geographical location of the customer or consumer, etc….

The setup process for Salesforce Lightning Service Console

On May 14, 2020, Posted by , In Service cloud

In today’s scenario, each and every service representative (reps) and manager want to see the things like Accounts, Contacts, associated Cases with Accounts and Contacts, activities of reps on a single tab instead of switching to multiple tabs in order to see different cases with different associated Accounts and Contacts….

Lead Management in Salesforce Sales Cloud

On April 25, 2020, Posted by , In Sales cloud

Leads are potential customers that show interest in your product or services. It may be an individual or a company that shows interest in your products, goods, and services. In organizations, the lead management process is very much needed in order to optimize the business process.Lead Management is one of…

Master The Skills Of Salesforce Web-to-Lead And Be Successful

On April 24, 2020, Posted by , In Sales cloud

Web-to-Lead is a feature in Salesforce that allows users to gather information from a company’s website automatically when visitors put the contact information details on the website. Salesforce lets you easily create web-to-lead forms that capture information about visitors who will fill the forms on the website and store that…

The Ultimate Guide To Salesforce Commerce Cloud

On March 16, 2020, Posted by , In Service cloud

Salesforce Commerce Cloud​ is the World’s leading Business to Consumer and Business to Business commerce solutions. It is a cloud-based commerce platform that entitles brands to create intelligent, unified buying experiences across all channels like mobile, social, web, and store. Demandware has been acquired by Salesforce and further renamed it…

Salesforce Connection conference Chicago 2020

On March 3, 2020, Posted by , In Salesforce News

Salesforce is going to organize an event Connections 2020. Salesforce Connection 2020 is the platform where you can learn how to build better customer experiences with the Salesforce Platform. Why attend this event? This event is mainly for Marketing, commerce, and service teams. Here you will get the chance to…