Social Customer Service in Salesforce
Now turn your social network posts into cases or leads with Salesforce Social Customer Service. Agents can reply to social network posts right from the Service Console and also higher authority of the organization can join the customer conversations that are happening with service agents from a single platform i.e…
Customization and Branding in Salesforce
Branding is a way to inspire the customer, concretize consumer satisfaction, and convey the message clearly. After Salesforce Winter’14 releases any organization that uses Salesforce, can customize the Salesforce login page. What are the Prerequisites? At least one Domain is enabled for your organization. To check this enter Domain Management…
Learn How to Integrate Salesforce and Outlook within Few Simple Steps
Nowadays both Outlook and Salesforce are vital to your daily work routine, you can increase your productivity by synchronizing between the two systems automatically. Microsoft Outlook integration with the salesforce application that you install, Syncs contacts, events, and tasks, attachments between Outlook and Salesforce and view Salesforce records related to…
Build Your Team in Field Service Lightning
Create a Service Territory Service forums help you organize your employees. They usually represent areas where your teams work, such as Los Angeles. They can also be functional areas, such as field sales and field service. So, for example, you can assign a Los Angeles home expert in the Los…
Field Service Lightning in Salesforce
Ever try herding cats? It’s very similar to trying to run a mobile workforce without a field service management system. You’ll find field service management helpful in numerous industries, particularly those that employ mobile workers or contractors. That includes public utilities and transportation, vending machine services, telecommunications, waste management, financial…
Automate Case Management in Salesforce Service Cloud
Suppose there are many cases to solve in an organisation, but priority in some cases are higher on another. Imagine clicking a couple of buttons to make sure the case management procedures just happen. Instead of hoping that someone can forward an important case to the right person (manager) by…
How does Cloud Computing change the traditional way in the current scenario?
Introduction The nature and tendency of humans is inquisitive, previously most people were concerned about how to obtain computers in their offices, schools and homes. The main reason behind that was in order to get close to the world and communicate and exchange data via these devices. But today people…
Order and Contract Management in Salesforce Service Cloud
Service representatives should always be empowered to assist their customers in maintaining orders and contracts in every possible way. It means that they must have complete visibility into orders, contracts and customer activity, and systems that enable them to place orders on behalf of customers, and make shipping and delivery…
Asset Management in Salesforce Service Cloud
Nowadays Organizations are more focused on the best services that must be delivered to the customers. Hence organizations are investing more to build strong service set up to solve the query of customers related to any products. Organizations are setting up strong service networks to optimize the productivity of their…
Channels for Customer Engagement in Case Management
As stated in the Service Cloud, the first step is to deliver exceptional customer service by giving your customers the choice of how they interact with your company. The various ways your customers can contact your business are called networks, and they can connect to anything as changing as video…
