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Monthly Archives : October 2020

Web-to-Case and Assignment Automation

On October 29, 2020, Posted by , In Salesforce,Service cloud

Customers feel easy in raising support requests related to any product or query directly from the company’s website. Web to Case helps customers in doing so and in return help the support team to respond to customers faster, hence improving the support team’s productivity.   Web To Case is a way…

Basics of Salesforce CPQ

On October 20, 2020, Posted by , In Salesforce

CPQ (Configure, Price and Quote) acts as an extension to customer relationship management platforms (CRM). Previously representatives (reps.) used legacy quote configurators, and also used to do  manual tasks of reviewing quotes, or seemed to have an adopted habit of sending inaccurate quotes to prospects. All these activities create confusion…

How to Configure CPQ Order Generation process?

On October 15, 2020, Posted by , In Salesforce

Get Started with Salesforce CPQ Order Generation Sales Operations teams (Sales Ops) track commitments to their customers on the basis of Order (that includes products associated). Products that have been demanded are grouped together with the help of Order objects. For creating this you should maintain the high level things…

Improve Content Delivery Speed with Salesforce Edge

On October 9, 2020, Posted by , In Salesforce

What is Salesforce Edge Network ? Salesforce Edge Network provides an enhanced level of user experience, consistent delivery of quality content, and improved time for downloading for users across the globe.  It is performing this by simply redirecting the requests that you made to the closest Salesforce location where Salesforce…

Prospect Scoring and Grading in Pardot

On October 5, 2020, Posted by , In Marketing cloud,Salesforce

The process involved in sorting leads is one of the most time-consuming tasks for marketing departments and subsequently passing wrong leads to sales reps. not only wastes their precious time but also it may impact relationships between your sales and marketing departments.  But Pardot Grading and Scoring capabilities to leads…