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Monthly Archives : May 2019

How Trailhead Helps People to Learn Salesforce?

On May 21, 2019, Posted by , In Trailhead

Trailhead is Salesforce’s free online learning platform devoted entirely to teach people to use Salesforce. It provides the user with a guided, learning path with a set of interactive and online tutorials. It is a useful resource for Salesforce developers and administrators at all levels of experience but the long-term goal of…

All About Omni-Channel: What is it? Why is it needed? How Does it Work?

On May 8, 2019, Posted by , In Salesforce

What it is Omni-Channel is a widget that appears in the bottom footer of the screen and is silent until a new work item is routed. The widget pops up when new record hits. A true Omni-Channel customer service center allows your customers to connect seamlessly with your support staff…