Field Service Lightning in Salesforce

On June 10, 2020, Posted by , In Service cloud

Ever try herding cats? It’s very similar to trying to run a mobile workforce without a field service management system. You’ll find field service management helpful in numerous industries, particularly those that employ mobile workers or contractors. That includes public utilities and transportation, vending machine services, telecommunications, waste management, financial…

Automate Case Management in Salesforce Service Cloud

On June 1, 2020, Posted by , In Service cloud

Suppose there are many cases to solve in an organisation, but priority in some cases are higher on another. Imagine clicking a couple of buttons to make sure the case management procedures just happen. Instead of hoping that someone can forward an important case to the right person (manager) by…

Order and Contract Management in Salesforce Service Cloud

On May 29, 2020, Posted by , In Service cloud

Service representatives should always be empowered to assist their customers in maintaining orders and contracts in every possible way. It means that they must have complete visibility into orders, contracts and customer activity, and systems that enable them to place orders on behalf of customers, and make shipping and delivery…

Asset Management in Salesforce Service Cloud

On May 27, 2020, Posted by , In Service cloud

Nowadays Organizations are more focused on the best services that must be delivered to the customers. Hence organizations are investing more to build strong service set up to solve the query of customers related to any products. Organizations are setting up strong service networks to optimize the productivity of their…

Channels for Customer Engagement in Case Management

On May 26, 2020, Posted by , In Service cloud

As stated in the Service Cloud, the first step is to deliver exceptional customer service by giving your customers the choice of how they interact with your company. The various ways your customers can contact your business are called networks, and they can connect to anything as changing as video…

Salesforce Service Cloud Case Management

On May 16, 2020, Posted by , In Service cloud

Your customers need your help. Complaints, issues, comments, and questions are common, but when your customers have problems with your product or service, your company runs the risk of losing customers or damaging your product. The best way to keep this from happening is to track and fix the concerns…

The setup process for Salesforce Lightning Service Console

On May 14, 2020, Posted by , In Service cloud

In today’s scenario, each and every service representative (reps) and manager want to see the things like Accounts, Contacts, associated Cases with Accounts and Contacts, activities of reps on a single tab instead of switching to multiple tabs in order to see different cases with different associated Accounts and Contacts….

3 Takeaways From Salesforce’s Annual Dreamforce Conference

On November 22, 2019, Posted by , In Salesforce News

The company’s much ballyhooed event is coming to the finish line. Here’s what investors learned. salesforce.com (NYSE:CRM) is starting to wrap up Dreamforce, its biggest event of the year. The annual happening is part investor meeting and part user conference — with a little pep rally thrown in for good…

What Are The Advantages of Salesforce Einstein Discovery?

On April 23, 2019, Posted by , In Einstein

Einstein Discovery is an AI-controlled examination that empowers business clients to naturally discover relevant patterns dependent on their information without building dedicated data models. It also helps users to understand what happens, why it happened, and what to do next based on the analysis of data. Also check: Why you should use…

Why you should use Salesforce Service Cloud

On March 20, 2019, Posted by , In Service cloud

What is Service Cloud?   Service Cloud is a Software as a Service Platform offered by Salesforce. It is based on the Salesforce Customer Success Platform that gives a 360-degree vision of customers and enables them to convey more smarter, quicker and more personalized service. Here are some interesting facts on…