Web-to-Case and Assignment Automation
Customers feel easy in raising support requests related to any product or query directly from the company’s website. Web to Case helps customers in doing so and in return helps the support team to respond to customers faster, hence improving the support team?s productivity.?? Web To Case is a way…
Tips for Salesforce Einstein Bot Configuration !
Einstein Bots are part of Service Cloud. They are designed to augment your human call center agents.?This enables customers to quickly and accurately interact with agents without waiting for a human agent to become available. Bots provide a chat-based interface to customers which means that they can send messages, ask…
Automate Case Management in Salesforce Service Cloud
Suppose there are many cases to solve in an organisation, but priority in some cases are higher on another. Imagine clicking a couple of buttons to make sure the case management procedures just happen. Instead of hoping that someone can forward an important case to the right person (manager) by…
Asset Management in Salesforce Service Cloud
Nowadays Organizations are more focused on the best services that must be delivered to the customers. Hence organizations are investing more to build strong service set up to solve the query of customers related to any products. Organizations are setting up strong service networks to optimize the productivity of their…
Salesforce Service Cloud Case Management
Your customers need your help. Complaints, issues, comments, and questions are common, but when your customers have problems with your product or service, your company runs the risk of losing customers or damaging your product. The best way to keep this from happening is to track and fix the concerns…
The setup process for Salesforce Lightning Service Console
In today?s scenario, each and every service representative (reps) and manager want to see the things like Accounts, Contacts, associated Cases with Accounts and Contacts, activities of reps on a single tab instead of switching to multiple tabs in order to see different cases with different associated Accounts and Contacts….
