Build Your Team in Field Service Lightning

On June 15, 2020, Posted by , In Service cloud

Create a Service Territory Service forums help you organize your employees. They usually represent areas where your teams work, such as Los Angeles. They can also be functional areas, such as field sales and field service. So, for example, you can assign a Los Angeles home expert in the Los…

Automate Case Management in Salesforce Service Cloud

On June 1, 2020, Posted by , In Service cloud

Suppose there are many cases to solve in an organisation, but priority in some cases are higher on another. Imagine clicking a couple of buttons to make sure the case management procedures just happen. Instead of hoping that someone can forward an important case to the right person (manager) by…

Why you should use Salesforce Service Cloud

On March 20, 2019, Posted by , In Service cloud

What is Service Cloud?   Service Cloud is a Software as a Service Platform offered by Salesforce. It is based on the Salesforce Customer Success Platform that gives a 360-degree vision of customers and enables them to convey more smarter, quicker and more personalized service. Here are some interesting facts on…