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Blogs

Salesforce Social Customer Service

On June 20, 2017, Posted by , In Salesforce,Service cloud

The CEO of Ursa Major Solar, Sita Nagappan-Alvarez, was impressed when she learned about Service Cloud’s numerous digital engagement features. Social Customer Service stood out when her rock star administrator, Maria, discussed digital engagement and its objective to create unified customer experiences across several channels and devices. Specifically, Sita is…

Salesforce Integration with MuleSoft

On May 24, 2017, Posted by , In Salesforce Integration

Salesforce.com is a customer relationship management (CRM) software program that may be used for sales, service, marketing, analytics, and creating unique applications. MuleSoft is a company that offers businesses outstanding business agility by integrating devices, data, and applications across on-premises and cloud environments using an API-led methodology. The best integration…

Sales Cloud acts as catalyst for business growth.

On May 8, 2017, Posted by , In Sales cloud

Sales Cloud refers to the sales module in salesforce.com. It includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes, and campaigns and having features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end setup for the entire sales process hence…

Gmail and Salesforce integration

On April 13, 2017, Posted by , In Integration

Salesforce.com is a cloud-based customer relationship management (CRM) software solution for sales, service, marketing, analytics, and building the customized application. Gmail is a free service provided by Google that enables users to send and receive email over the internet and also provides users with a gigabyte of storage for messages and provides the ability…

Best practices for AppExchange app installation

On April 3, 2017, Posted by , In Salesforce

AppExchange is the business app store from Salesforce. It is the world’s leading business app marketplace. AppExchange apps are customized for Salesforce and extend Salesforce to every department and every industry. It’s a proven ecosystem of apps with millions of installs and thousands of customer reviews to help you find the best match…

Salesforce and Computer Telephony Integration

On March 19, 2017, Posted by , In Integration

Computer Telephony Integration or CTI is a term that is used to describe the practice of tying your phone system together with your computer systems. It’s a practice that enables you to do a wide range of things that will improve sales and service including More proactive IT support The IT help…

Salesforce Pardot for the optimization of small business.

On March 6, 2017, Posted by , In Salesforce

Pardot is the B2B marketing automation solution for Salesforce users which enables marketers to exceed their lead generation goals. Some of the advantages of Salesforce Pardot are discussed below which will help organizations to optimize their business. Also check: Supercharge your Sales and Marketing Process with Salesforce and Pardot Partnership Result…

Why you should switch from Visualforce to lightning.

On February 25, 2017, Posted by , In Salesforce Lightning

Visualforce is the component-based user interface framework for the Force.com platform which includes a tag-based markup language in which each tag corresponds to a fine-grained user interface component, such as a section of a page, or a field. Lightning is the collection of tools and technologies which provides a significant up-gradation to…

Salesforce Sharing Rules

On February 6, 2017, Posted by , In Salesforce

The sharing of records is very vital for the performance of an organization, so it is very important that you should understand the Salesforce sharing rules. Hence Salesforce sharing rules came into play when records and other data require to be shared among the employees or multiple users in an…

How CRM can boost SEO for an organization?

On January 16, 2017, Posted by , In Salesforce

CRM can boost SEO Customer relationship management (CRM) is an integral component of developing any business. You have to do some crucial things to retain and gain customers like identifying prospects and leads, building and nurturing relationships, tracking and analyzing valuable data. CRM acts as a data goldmine. It compiles…