Salesforce Lightning Community: An Introduction

On August 17, 2017, Posted by , In Salesforce Lightning

Salesforce Lightning is the collection of tools and technologies with a significant upgrade to the Salesforce platform. It includes modern user interfaces optimized for speed, drag-and-drop technologies for fast and easy app building, a lightning component framework and a set of standard components that allow you to build reusable components…

Salesforce Trailhead: A design tool for developers

On July 27, 2017, Posted by , In Salesforce

Trailhead is an awesome tool design by Salesforce to help new and experienced developers. It acts as an academy that wants to be an expert on Salesforce. It is designed in a way that one can go through the different levels of courses like beginners, intermediates and experts level courses….

SAP and Salesforce Integration

On July 17, 2017, Posted by , In Salesforce Integration

International businesses utilize ERP software to centralize access to data scattered around the department. SAP is one name that immediately comes to mind when we talk about ERP. SAP is a market leader in ERP, with a market share of about 24%. Salesforce would rule the CRM industry for nine…

Salesforce CPQ (Configure Price Quote)

On June 29, 2017, Posted by , In Salesforce

Salesforce CPQ stands for Configure Price Quote which helps your channels to close bigger deals faster with visibility into the latest product and pricing information, and the ability to quote quickly. Also check: GDPR (General Data Protection Regulation) To optimize the sales processes and enhance ROI, organizations are moving to adopt…

Salesforce Social Customer Service

On June 20, 2017, Posted by , In Salesforce,Service cloud

The CEO of Ursa Major Solar, Sita Nagappan-Alvarez, was impressed when she learned about Service Cloud’s numerous digital engagement features. Social Customer Service stood out when her rock star administrator, Maria, discussed digital engagement and its objective to create unified customer experiences across several channels and devices. Specifically, Sita is…

Salesforce Integration with MuleSoft

On May 24, 2017, Posted by , In Salesforce Integration is a customer relationship management (CRM) software program that may be used for sales, service, marketing, analytics, and creating unique applications. MuleSoft is a company that offers businesses outstanding business agility by integrating devices, data, and applications across on-premises and cloud environments using an API-led methodology. The best integration…

Sales Cloud acts as catalyst for business growth.

On May 8, 2017, Posted by , In Sales cloud

Sales Cloud refers to the sales module in It includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes, and campaigns and having features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end setup for the entire sales process hence…

Gmail and Salesforce integration

On April 13, 2017, Posted by , In Integration is a cloud-based customer relationship management (CRM) software solution for sales, service, marketing, analytics, and building the customized application. Gmail is a free service provided by Google that enables users to send and receive email over the internet and also provides users with a gigabyte of storage for messages and provides the ability…

Best practices for AppExchange app installation

On April 3, 2017, Posted by , In Salesforce

AppExchange is the business app store from Salesforce. It is the world’s leading business app marketplace. AppExchange apps are customized for Salesforce and extend Salesforce to every department and every industry. It’s a proven ecosystem of apps with millions of installs and thousands of customer reviews to help you find the best match…

Salesforce and Computer Telephony Integration

On March 19, 2017, Posted by , In Integration

Computer Telephony Integration or CTI is a term that is used to describe the practice of tying your phone system together with your computer systems. It’s a practice that enables you to do a wide range of things that will improve sales and service including More proactive IT support The IT help…