All About Omni-Channel: What is it? Why is it needed? How Does it Work?

On May 8, 2019, Posted by , In Salesforce

What it is Omni-Channel is a widget that appears in the bottom footer of the screen and is silent until a new work item is routed. The widget pops up when new record hits. A true Omni-Channel customer service center allows your customers to connect seamlessly with your support staff…