Salesforce Community Cloud is an online platform that enables companies to connect customers, partners, and employees with each other and share any file, data, and record in real time on any devices. It simplifies key business processes and expands them across offices and departments to customers and partners.
Initially it was used by sales people to engage with their clients for more personalized conversation but with time it evolved into a great business tool for organizations to manage different departments and to better understand their challenges and to improve upon them.
Benefits of Salesforce Community Cloud are discussed below….
Combining customer interaction platforms with business processes that makes it easier to connect customers and partners and more engagement means improving your brand’s growth among them.
Enables smooth customer experience, increases the ability for both internal and external cooperation through social and mobile, hence removes all barriers between technical and nontechnical departments within business and bring all people together to connect, collaborate and spread knowledge.
Provides Better Ecosystem
Helps companies to investigate their customer advocates and get more data insight of customer behavior and needs, which helps organizations to better understand the requirements to change their methodology of doing business.
Better Case Data Management
Store all of your case data in one place, hence allows customers to watch their cases as it progresses. It also acts as a platform for marketing reps to collaborate with agencies to update campaigns, share files and track payments.
Built Better Community
It can easily be integrated with Sales, Customer Services and Marketing platform, which helps reps to stay connected and up-to-date on all of the business processes and collaborations happening within organizations.
Automate Your Business Process
It promotes your engagement and suggest which people, group and content to follow for your business growth.