Category Archives : Service cloud

Why you should use Salesforce Service Cloud

On March 20, 2019, Posted by , In Service cloud

What is Service Cloud?   Service Cloud is a Software as a Service Platform offered by Salesforce. It is based on the Salesforce Customer Success Platform that gives a 360-degree vision of customers and enables them to convey more smarter, quicker and more personalized service. Here are some interesting facts on…

How small business can utilize Salesforce Service Cloud Essentials to boost productivity.

On March 29, 2018, Posted by , In Service cloud

The main thing in growing your business is to connect with your customers and provides support on various queries. That’s why keeping in view, Salesforce introduced Service Cloud Essentials that is a powerful support application for a small business support team. Now a days, everywhere businesses are adopting Service Cloud…

Salesforce Financial Services Cloud For Business

On November 6, 2017, Posted by , In Service cloud

Salesforce provides a class-leading service cloud for businesses. Out of many features of service cloud, its financial services cloud module is one of the most popular features used by many financial companies. It acts as a platform designed for high-touch client relationship management. It empowers your advisors, personal bankers or…

Salesforce Social Customer Service

On June 20, 2017, Posted by , In Salesforce,Service cloud

Salesforce Social Customer Service allows agents to deliver personalized service on any social media platforms like Facebook, Twitter, Snapchat, Instagram and many more. It also lets reps to create leads or cases out of social media posts and send personalized responses on the same social media channels. Organizations are moving…

The Future of Customer Service: Service Cloud Einstein

On December 23, 2016, Posted by , In Einstein,Service cloud

Salesforce Einstein is an artificial intelligence built on the core of the Salesforce platform, where it powers the world’s smartest CRM. It delivers advance AI capabilities to sales, services and marketing. Companies of any size will be able to deploy a connected customer service experience that is predictive, automated and…