Client Background

The client is a global, experiential, research university that offers a comprehensive range of undergraduate and graduate programs in the United States. We?ve created a customer portal to simplify the admission process.

The Challenge

They were managing multiple portals; the challenge was to put together a single portal that can manage all applicants from various third-party sources.

AwsQuality Solution

We?ve created a single portal and integrated various third-party systems with it to manage the applicant’s (lead) process and also implemented a faculty management system within the portal for the assignment of faculty with respect to the course chosen by students.

The Outcome

Several Apex classes, triggers visualforce pages, lots of test classes were created and numerous other components were created in the process. A strict security implementation was done on a systematic basis with the help of various testing tools and security checkups.

• Single system to manage applicants and faculty
• Reduce cost and better ROI
• Highly robust and secure
• Increased sales by ~35%

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The post Developed Salesforce Community Portal for A USA Based University appeared first on AwsQuality Technologies | Salesforce ISVPartner | AppExchange Partner.

Customer Background

Client is a Learning solution provider that deliver broad portfolio of technology solutions, developed in collaboration with a global education community. We developed a Salesforce based solution to maintain information of product purchased by clients, product licensing, service contracts, product entitlements, client support, product changes.

The Challenge

The biggest challenge was to create a comprehensive and robust system which can handle all the queries related to product and their support through customer care reps.

AwsQuality Solution

We proposed an easy to operate solution which will help the Customer to Create Accounts, Contacts, Link Products to Accounts, Product Entitlements by using out of the box Account, Product and Entitlement Management functionality of Salesforce.

Outcome

AwsQuality developed several apex classes, triggers visualforce pages and numerous other components. Below are the key highlights.

• Highly secured and robust system.
• Completely organized products catalogue
• Improved customer support by 43% in problem identification and its solution.
• Increased Sales by more 25% with better lead management system.
• Improved knowledge system.
• Organized case management system for various products.

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The post Salesforce Solutions for A Large Education Company appeared first on AwsQuality Technologies | Salesforce ISVPartner | AppExchange Partner.