Category Archives : Service cloud

Salesforce Financial Service Cloud

On November 6, 2017, Posted by , In Service cloud, With No Comments

Salesforce provides class leading service cloud for businesses. Out of many features of service cloud, its financial service cloud module is one of the most popular features used by many financial companies. It acts as a platform designed for high-touch client relationship management. It empowers your advisors, personal bankers or…

Salesforce Social Customer Services

On June 20, 2017, Posted by , In Salesforce,Service cloud, With No Comments

Salesforce Social Customer Service allows agents to deliver personalized service on any social media platforms like Facebook, Twitter, Snapchat, Instagram and many more. It also lets reps to create leads or cases out of social media posts and send personalized responses on the same social media channels. Organizations are moving…

The Future of Customer Service: Service Cloud Einstein

On December 23, 2016, Posted by , In Einstein,Service cloud, With No Comments

Salesforce Einstein is an artificial intelligence built on the core of the Salesforce platform, where it powers the world’s smartest CRM. It delivers advance AI capabilities to sales, services and marketing. Companies of any size will be able to deploy a connected customer service experience that is predictive, automated and…