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CTI Integration for a large E-commerce company

On December 7, 2016, Posted by , With Comments Off on CTI Integration for a large E-commerce company

Client Background Client is an international e-commerce company about being going online, succeed in selling their products and services. They want to develop a CTI (Computer Telephony Integration) integration with Salesforce for their chat support team. The Challenge The challenge was to use a 3rd party organization’s telephonic services to…